Fullsteam processor issue

Incident Report for BridalLive

Resolved

Processor transaction success rates have returned to normal, but we will continue to monitor the situation.
Posted Dec 29, 2024 - 13:05 EST

Update

We are continuing to monitor for any further issues.
Posted Dec 29, 2024 - 12:14 EST

Monitoring

Incident Summary
Services impacting card present and not present processing are improving, and we are now seeing success rates return to normal.
Posted Dec 29, 2024 - 12:14 EST

Identified

Our Processor has reported an incident that is affecting all transactions. They are reporting that some transactions are unsuccessful. Technical resources are working to identify and resolve the issue. Updates will be provided as more information becomes available.

FullsteamPay - Processing / Card Present Processing
FullsteamPay - Processing / Card Not Present Processing
FullsteamPay - Processing / Hosted Payments Processing
Posted Dec 29, 2024 - 11:18 EST
This incident affected: BridalLive Pay.